Refund Policy

Last updated 28 August 2026

The short version: a refund is issued only if we fail to deliver your subscription. Because every customer is offered a free 24-hour trial to test the service in full beforehand, we do not refund a working, delivered subscription — this page explains that plainly, and fairly.

Test everything first — that is what the trial is for

Every customer is offered a free 24-hour trial before paying. It runs on the full catalogue, and it exists for one reason: so you can confirm the service works on your connection, on your device, and carries the channels you care about, at no cost and no risk.

Please use it. Test the apps, the channels, the picture quality and your own internet speed while nothing has been paid. Once you are satisfied and choose to subscribe, you are buying something you have already seen working — which is why a change of mind afterwards is not grounds for a refund.

Digital delivery, and what it means

A subscription is delivered the moment your credentials are issued — usually within minutes. Once you have working credentials, the service has been supplied in full and cannot be returned.

If you are a consumer in the UK or EU you normally have a 14-day right to change your mind. That right ends once you have expressly agreed to immediate delivery and acknowledged that you lose the right to cancel. You give that agreement at checkout, and it is the reason your credentials arrive straight away rather than after a two-week wait.

When we refund

A refund is issued in one situation: where we fail to deliver. Specifically:

• Your credentials were never delivered and we are unable to deliver them.
• You were charged twice for the same subscription.
• You were charged after your term had already ended, in error.

In each of these we have taken payment without providing what you paid for, and we put that right.

When we do not refund

Because the free trial lets you verify everything before paying, a working and delivered subscription is not refundable. This includes, but is not limited to:

• You changed your mind after your credentials were delivered and working.
• Your internet connection is too slow for smooth playback, or your device is unsupported — both are testable on the free trial beforehand.
• A particular channel you wanted is not carried, or a source has changed. The catalogue is live and changes over time; the trial is there to check current coverage before you buy.
• You stopped using the subscription partway through your term.
• The subscription was terminated for sharing, reselling or otherwise breaching the Terms of Service.

No contract, nothing to cancel

There is no contract and no commitment beyond the term you buy. You pay once, for a fixed period. There is no auto-renew, no stored card and no recurring charge, so nothing continues after your term unless you choose to purchase again.

Because of that, there is nothing to cancel. If you decide not to continue, simply do nothing — the subscription ends on its own and you are never charged again.

Cryptocurrency payments

Crypto transactions are final once confirmed and cannot be reversed by us. Where a refund is due on a crypto payment, we will return the equivalent value to a wallet address you provide. Network fees and exchange-rate movement between payment and refund are not something we control.

How to ask

Email support@7kast.com or open a ticket, with your account email and what went wrong. Approved refunds are returned to the original payment method, typically within 5–10 working days depending on your bank.